1. Shipping method: After an item has been added to the "Shopping Cart", you may select the shipping method. Perishable Items are shipped via FedEx/UPS Priority Overnight (1 day). For Non-perishable Items you may select UPS Ground delivery service (3 - 7 days). If you decide to combine perishable and non-perishable items from your order in one shipment, the entire order will be classified as perishable.
2. Shipping and handling charges will be shown after an item has been added to the "Shopping Cart" and applies only to orders within the Continental United States. For orders under $30 a $4.50 handling fee will be assessed. This shipping charge is an estimate only. The exact amount will be calculated at the time of shipment based on weight and dimensions of the package and destination zip code. Alaska, Hawaii and Puerto Rico: An additional $25 fee will be applied. Overnight or 2nd day service only.
3. Order deadlines: Orders will arrive next day if placed before 11:30 AM EST Monday through Thursday. Orders placed Thursday after 11:30 AM EST will arrive on the following Tuesday. No orders are processed or shipped on weekend days.
Due to shipping limitations, we are unable to ship packages for delivery on the following holidays or the day thereafter: New Year's Day, President's Day, Memorial Day, Independence Day, Labor Day, Thanksgiving, Christmas.
4. Saturday delivery available for Priority Overnight shipping only. Extra Saturday Delivery fee applies. To receive Saturday Delivery you must select a checkbox during checkout. Orders must be placed by Friday 11:30 AM EST.
5. We are unable to accept orders for delivery to P.O. Boxes or APO/FPO addresses.
6. Products freshness: Gourmet Food Empire has a dedicated commitment to ensuring the safe, efficient delivery of our food products. To this end, we are constantly researching, developing and improving our FreshShip packaging system. We use an air tight, fully insulated, temperature retaining packaging system that keeps its contents cool for a full 48 hours in ambient temperatures of up to 90 degrees Fahrenheit or 24 hours in temperatures up to 105 degrees. Through the use of the FreshShip packaging system, Gourmet Food Empire can absolutely guarantee that the food products you receive from us are in the same fresh condition as when they left our facility.
The FreshShip system combines a reusable, seamless, molded polystyrene cooler chest with a non-toxic refrigerant gel pack and strategically placed chips of dry ice. Your perishable foods are temperature controlled within the confines of the polystyrene, which itself is encased in an outer cardboard shipper. To further contain temperature escalation, we fill the remaining areas with void fill to minimize the amount of air circulating within the system. As an added bonus, you get to keep the cooler and the refrigerant gel packs to use for your next picnic or road trip. In the winter months, we may utilize a less robust system for the cooler states.
Due to possible delays in the transportation process, part of the product may be frozen to preserve freshness. Some product has been subjected to thermal treatment to preserve it's freshness and taste.
We ask that you (or someone else) are available at the delivery address to sign for the package and refrigerate perishable items upon delivery as soon as possible. In case you choose to leave the package at your door Gourmet Food Empire will not take responsibility if perishable items spoil. To feel the genuine flavor and real freshness of fine gourmet products, please make the essential preparations in advance.
7. Returns and Exchanges:
GourmetFood Empire will be happy to replace any item(s) in the unlikely event that they might have spoiled during transit, or to refund you the full amount of your purchase. However, Gourmet Food Empire is not responsible for products that spoiled because they were sent back to the freight location or left at your door. To make sure that you are satisfied with the product you receive, please inspect the contents as soon as they arrive to your door. If you believe you have received a spoiled product, please do not throw it out. Store it and first call us.
All merchandise is guaranteed to be fresh and should be inspected immediately upon arrival. Credit will not be granted if unsatisfactory items are discarded or partially consumed. Please keep all packaging intact for any returns. All claims must be made within twenty-four hours of receipt of shipment and a return authorization code will be issued. Once the claim is received and accepted by Gourmet Food Empire, we will automatically re-ship merchandise. No returns will be accepted without this code.
ALL RETURNS MUST BE SHIPPED TO:
Attn: Customer Service 687 NE 79th Street Miami, FL33138
For more information about shipping, contact us
Important!
Please inspect arrived package and products as soon as they arrive to your door!
If your package has arrived damaged or tampered with, please contact the carrier (UPS or FedEx) and our Customer Service Department. Any delay in contacting the carrier and our Customer Service Department makes it more difficult to file a claim. Please keep ALL packaging and items EXACTLY AS THEY ARRIVED.
8. Sales Tax
8.5 % sales tax applicable to all orders delivered within New York.
9.Pricing Changes
Our products are subject to availability due to seasonal variations. GourmetFoodEmpire.com reserves the right to make changes to it's pricing to reflect changes in market supply. We pledge to make the customer aware of any changes as soon as it is possible. Our website shows the most current and up-to-date pricing on all products.
TERMS OF USE AND LEGAL RESTRICTIONS
ATTENTION: Please read these terms carefully before using this Gourmet Food Empire website. By using this website you indicate that you accept these terms. If you do not accept these terms (the "Terms"), DO NOT USE THIS WEBSITE.
Copyright Gourmet Food Empire either owns the intellectual property rights in the underlying HTML, text, images, audio clips, video clips, software and other content (collectively, the "Content") that is made available to you on this website, or has obtained the permission of the owner of the intellectual property in such Content to use the Content on this website. Except as provided in these Terms, Gourmet Food Empire prohibits the redistribution or copying of any Content on this website without its express written permission. Gourmet Food Empire hereby authorizes you to display on your computer, download and print pages of this website, subject to the following provisions: (1) the copyright notice appears on all such printouts; (2) the information will not be altered in any manner; and (3) the Content is only to be used for personal educational and non-commercial use and will not be redistributed, broadcast or copied to any other media.
External Links Gourmet Food Empire may have (hypertext) links to other unaffiliated websites. Linking to such websites is at your own risk. Gourmet Food Empire has not reviewed all of the content of such linked websites and is not responsible for the content of any such linked website. Any (hypertext) links contained on this website shall not be construed as an endorsement by Gourmet Food Empire of any such linked website.
Promotions
Any promotional content contained on this website is subject to inventory availability. Gourmet Food Empire reserves the right to cancel or modify any such promotion at any time and without notice.
Notice
THE CONTENT OF THIS WEBSITE IS PROVIDED "AS IS" WITHOUT ANY WARRANTIES OF ANY KIND INCLUDING WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, OR NON-INFRINGEMENT OF INTELLECTUAL PROPERTY. Although Gourmet Food Empire uses reasonable efforts to maintain the accuracy and currency of the Content of this website, Gourmet Food Empire makes no warranties or representations as to its accuracy or currency. This website may contain typographical errors and technical inaccuracies. Gourmet Food Empire assumes no liability or responsibility for any errors or omissions in the content of this website. Although Gourmet Food Empire uses reasonable efforts to ensure that all software provided at this website, or as a link from this website, is suitable for use on a wide variety of computer systems, you should take reasonable and appropriate precautions to scan for computer viruses and ensure compatibility of the software with your specific computer system. Gourmet Food Empire may update and/or modify the information contained on this website, including prices at any time and without notice.
Limitation of Liability
IN NO EVENT WILL Gourmet Food Empire, ITS AFFILIATES, SUPPLIERS OR OTHER THIRD PARTIES MENTIONED IN THIS WEBSITE BE LIABLE FOR ANY DAMAGES WHATSOEVER (INCLUDING, WITHOUT LIMITATION, DAMAGES RESULTING FROM LOST PROFITS, LOSS OF PROSPECTIVE ECONOMIC ADVANTAGE, LOST DATA OR BUSINESS INTERRUPTION) ARISING OUT OF THE USE, INABILITY TO USE, OR THE RESULTS OF USE OF THIS WEBSITE, ANY WEBSITES LINKED TO THIS WEBSITE, OR THE CONTENT CONTAINED ON ANY OR ALL SUCH WEBSITES, WHETHER BASED ON WARRANTY, CONTRACT, TORT OR ANY OTHER LEGAL THEORY AND WHETHER OR NOT ADVISED OF THE POSSIBILITY OF SUCH DAMAGES, OR FOR ANY CLAIM BY ANOTHER PARTY. IF YOUR USE OF THE CONTENT ON THIS SITE RESULTS IN THE NEED FOR SERVICING, REPAIR OR CORRECTION OF EQUIPMENT OR DATA, YOU ASSUME ALL COSTS THEREOF.
General
If you breach any of these Terms, your authorization to use this website automatically terminates and you must immediately destroy any downloaded or printed Content. Gourmet Food Empire will aggressively enforce its intellectual property rights to the fullest extent of the law. If any provision of these Terms shall be unlawful, void or unenforceable for any reason, then any such provision shall be deemed severable to the extent that it is lawful, void or unenforceable, but shall not affect the validity or enforceability of the remaining provisions. Gourmet Food Empire may at any time revise these Terms by updating this posting. You are bound by any such revisions and should therefore periodically visit this page to review the then current Terms.
Important!
We do our best to present accurate ingredients, kosher symbols, and other product information on our website. Unfortunately, since this information comes from many sources, we cannot guarantee that it is accurate or complete.
If you have a specific dietary concern or a question about a product, please consult the product's label or contact the manufacturer directly. Please note that product packaging may change from time to time and may differ from the product image displayed on the website.
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